I've been a patient for over 5 years. The staff, NP and docs, as well as receptionists are pleasant, professional and helpful. Yesterday during my appointment, I got rather emotional due to some personal loss of friends and relatives over the past 2 months that I got weepy during our conversation. Carla was so compassionate, patient and supportive. THAT support meant so much to me. To me, that type of response is the TRUE meaning of medical professionalism.